Exchange & Returns Policy
At She is Beauty, we take pride in delivering premium-quality products to our valued customers. Our Returns & Replacement Policy applies only if the items received are damaged or incorrectly delivered
1. Claim Window
- Claims must be submitted within 48 hrs. of the delivery date.
- Picture proof of the parcel and product condition is required when submitting a claim.
2. Eligibility Criteria
- The claimed item must be unsealed, unopened, unused, and in its original packaging and condition.
- The original invoice is required for any replacement request.
3. Replacement Timeline
- Replacement claims are only valid if the items are received at our warehouse within 7–10 days of the delivery date.
- Once the return is received, our Quality Assurance Department will evaluate the product. Upon successful assessment, a replacement or coupon will be issued.
4. Return Shipping Responsibility
- Customers are responsible for the returned items until they arrive at our warehouse.
- Products must be securely packed to prevent damage during transit.
5. Non-Eligible Returns
- Requests for replacement due to change of mind, shade preference, fragrance preference, or product choice are not accepted.
- No return, refund, or exchange is allowed on products purchased during sales, discounted offers, promotional campaigns, bundle deals, or special clearance events.
6. Refunds
- We do not offer cash refunds.
- For approved claims, a store coupon for a future purchase will be provided.
She is Beauty
Email: goldenwavedistributions@gmail.com
Phone: 0334-1115324
Address: Karachi, Pakistan
